Support

Bayside appreciates that in an industry where time truly is money, prompt handling of issues must be the standard. Expedient and effective support is treated as a vital part of the entire software package.

A dedicated team of support personnel armed with sophisticated tools and product knowledge are managed by resources with real-world experience in the business.

Bayside provides support primarily through its Internet-based Incident Tracking System (ITS) and the use of “incident tickets.” ITS can be accessed directly from any screen within CADENCE or from any page on this website, through the CLIENT LOGIN button.

A principal goal of the BBS Technical Services Department is the immediate acknowledgement of an incident ticket upon its receipt, after which analysis of the issue begins. Bayside clients never have to wonder if someone has received, reviewed, and prioritized their issues.

Alternative methods of contacting Technical Services include phone and email.

Customer satisfaction is paramount to Bayside, and quality Support is inherent in everything we do.